TERMS & CONDITIONS OF THE SHOP

The Genealogical Society of Queensland Inc is a non-profit incorporated association. The Society provides its members and the public with a number of services and the opportunity to:Purchase publications, indexes and services.

> Join the Genealogical Society of Queensland Inc
> Renew membership subscriptions
> Book attendance at various events

All transactions are processed in AUD and include GST. The laws of Australia shall apply.

GSQ offers a variety of payment options. These include payment by secured credit card online, bank transfer from your account to GSQ and payment via the Eftpos machine at GSQ, for which there is NO surcharge.

DELIVERY

We deliver products Australia wide. Where transactions are for deliverable items, these will be sent out by Australia Post. Orders are expected to be processed within 7 working days.

The Society is run entirely by volunteers, and due to holiday arrangements and for other reasons we will occasionally be unable to meet this timescale.

Customers placing orders from overseas will be shown the Australia Post Standard International post costing prior to their order being processed. Overseas delivery is by airmail, and the customer is responsible for payment of any local taxes and import duties levied in the country of the delivery address.

Some items do not require physical delivery, eg membership renewals, bookings for events, services. For these, confirmation of the transaction is provided directly on the website (for online forms as described above). Costings and payments for research services will be advised via email.

GSQ SERVICES (Non-deliverables)

No refunds will be made for membership subscriptions paid during the year.

In the event of a duplicate payment for a membership or a renewal, a charge of $2.00 per order will be deducted from the refund. Refunds will be made by electronic means.

If the Society has been asked to supply a service for a fee, such as research, then once the request and the fee for the service have been received by the Society, it will start to process the request and no "cooling-off" period shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the research.

Requests for the refund of fees for Society events, for example, education courses, will be considered on their merit. Where a cancellation of attendance is received up to 4 days before the start date of the event, a full refund will be made. Later cancellations will not receive a refund.

CUSTOMER SERVICE POLICY

The Genealogical Society of Queensland is committed to providing exceptional customer service and quality products.

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are within 21 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

CONTACTING GSQ's CUSTOMER SERVICE

If you have a query regarding an order placed, please email, shop@gsq.org.au with the subject “Order Inquiry”.

For general enquiries regarding the Society, please write to:

The Secretary
Genealogical Society of Queensland Inc
PO Box 1467,
CARINDALE QLD 4122
Australia